Item description1. Focus on Empowerment and Independence
We believe personal care is not just about performing tasks for our participants—it’s about empowering them to take control of their daily lives. Our care plans are designed to encourage independence, helping individuals develop the skills needed to manage personal care tasks themselves over time.

2. Tailored to Individual Goals and Preferences
Every person has unique needs, goals, and preferences. At Heart-Led Support, we take the time to truly understand what matters most to each participant. We work closely with NDIS participants and their families to create personal care plans that align with their lifestyle, personal goals, and values, ensuring that they remain in control of their care.

3. Building Trust and Compassion
We emphasize the importance of trust and rapport in our caregiving relationships. Our support workers are not just caregivers; they are compassionate partners who build meaningful connections with the participants. This bond allows participants to feel safe, valued, and respected during all aspects of care.

4. Emotional Support as a Key Component
Personal care isn’t just about physical tasks—it’s also about emotional well-being. Our support workers are trained to provide emotional reassurance and encouragement, helping individuals feel confident and supported, especially when dealing with vulnerability and anxiety that can arise from receiving personal care.

5. Integration of Community Access
At Heart-Led Support, we understand the importance of social connections and community engagement. Our personal care services often integrate community access opportunities, so participants can enjoy the benefits of both daily living assistance and community involvement, fostering a balanced and fulfilling life.

6. Continuous Communication and Collaboration
We ensure that families, participants, and support workers maintain open and continuous communication. By fostering this collaborative environment, we can adjust care plans as needs evolve, ensuring participants always receive the best possible support.

Personal care under the NDIS includes assistance with daily living activities such as bathing, dressing, grooming, toileting, mobility support, and meal preparation. These services are designed to empower individuals with disabilities to maintain their dignity and independence while navigating their daily routines.

Heart-Led Support tailors personal care services to each individual’s specific needs, preferences, and goals. We collaborate with participants, families, and support coordinators to ensure that personal care plans align with personal choices and promote independence.

Yes! NDIS participants have the right to choose their support workers. At Heart-Led Support, we foster strong, trusting relationships between our support workers and participants, ensuring comfort, respect, and open communication.

Personal care covers a wide range of activities, from basic hygiene and grooming to mobility assistance, meal preparation, and household tasks. Emotional support and encouragement for independence are also included in the services we provide.

Personal care services are designed to not only provide physical support but also encourage skill development and independence. Through tasks like personal hygiene and household management, participants gain confidence and self-reliance over time.

To access personal care services, participants work with their NDIS planner or support coordinator to include these services in their plan. Heart-Led Support assists in navigating this process to ensure participants receive the care they need.

Heart-Led Support prioritises trust, compassion, and professionalism in all personal care services. Our goal is to provide high-quality care that not only meets physical needs but also uplifts and empowers participants in their daily lives.